Sign-in with the email address that you used to
submit a ticket to track those tickets online!


Current Network Status

All services are operating normally. If you experience a service-related issue please contact our support department.

All current and previous network notifications can be viewed at our announcements page here


Contact ThinkTel Support

(866) 928-4465
support@thinktel.ca
24 hours a day, 7 days a week


Open a Support Ticket

A trouble ticket will be opened so that your issue can be tracked until resolution. The online form will allow you to provide specific details that will be required by our support technicians to efficiently and effectively assist you with the reported issue.

ThinkTel Support & Maintenance Information
In order to serve you better, please be sure to review the article regarding emergency assistance, MTTR and escalation contacts.


IP Telephony Network Coverage Area
As a national CLEC & SIP Service Provider, we provide both Local Number Portability and local TDM voice service in over 1,000 cities across Canada. SIP only service is also available in the USA and other international locations. If you're looking for a service in an area not listed, please send an email to orders@thinktel.ca

Test my internet access for IP Telephony
A 60 second test that will simulate a phone call over your internet connection. If you pass the test, you may qualify for our voice serivces with your existing internet access. This test requires the Java Runtime Environment on your computer. You can also download the bandwidth calculator at Bandwidth Calculator to see how many concurrent VoIP calls your internet link currently will support.

ThinkTel Knowledgebase Site Map
It can sometimes be quicker to resolve simple issues by searching our knowledgebase.

How SIP Trunking works
ThinkTel SIP Trunking info.

Porting your Phone Numbers to ThinkTel
With Local Number Portability (LNP) in over 900 Rate Centers across Canada, there is a good chance you can port your phone numbers to ThinkTel and start saving money!


Time zone: Eastern Time (GMT -0500)

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