Knowledge Base
How do I factory reset my Linksys or Cisco phone and reprovision it?
Factory Resetting Phone
Select the menu button on your phone (below voicemail button, looks like a sheet of paper with a folded corner) and scroll down to the Factory Reset menu choice. Select this feature and follow the steps to factory reset the de...
Source: http://support.jumpshop.com/index.php/kb/article/92
Source: http://support.jumpshop.com/index.php/kb/article/92
Support for the T.38 Protocol
ThinkTel supports T.38 in the following scenarios:
2-way Direct media VoIP calls.
2-way TDM-to-VoIP (and vice versa) calls.
2-way TDM-to-TDM calls between two different Universal Media Gateways (UMG).
T.38 is not supported in the following cases:
No...
Source: http://support.jumpshop.com/index.php/kb/article/55
Source: http://support.jumpshop.com/index.php/kb/article/55
Supported routers/firewalls for Thinktel voice traffic
Problem:
Do I need a special router/firewall for voice traffic?
Solution:
Not all NAT firewall/routers can handle voice traffic properly. Symptoms of this include inability to receive calls inbound, dropped calls and no one being able to...
Source: http://support.jumpshop.com/index.php/kb/article/29
Source: http://support.jumpshop.com/index.php/kb/article/29
What should my Quality of Service settings be ?
Your site router (or layer 3 switch) should be set to have the DSCP or ToS setup with:
SIP TOS/DiffServ Value: 0x68
RTP TOS/DiffServ Value: 0xb8
SIP is for call signaling and RTP is for the media paths on the live call.
Source: http://support.jumpshop.com/index.php/kb/article/88
Source: http://support.jumpshop.com/index.php/kb/article/88
Inbound Caller ID is wrong on my Toll Free numbers
Toll-Free Numbers often need the inbound caller ID to terminate the call properly. Often cell carriers will pass the pilot number of their clients local rate centre instead of their actual number. This is the wrong inbound caller ID you are seeing on t...
Source: http://support.jumpshop.com/index.php/kb/article/66
Source: http://support.jumpshop.com/index.php/kb/article/66
Documentation Wiki
SIP Trunking - How it works
←Older revision
Revision as of 23:32, 27 July 2010
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#Ensure you allow our proxies to contact you: #Ensure you allow our proxies to contact you:
#*SIP, UD...
Source: http://wiki.jumpshop.com/index....ow_it_works&diff=380&oldid=prev
Source: http://wiki.jumpshop.com/index....ow_it_works&diff=380&oldid=prev
