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DSL - CONNECT CAN'T BROWSE Template

Description:
This DCL-CONNECT CAN'T BROWSE Template (available in the Attachments below) should be used if the customer is experiencing CCB symptoms, please ensure packet loss is not occuring before troublehsooting with this template. Packet Loss takes precedence over Connect Can't Browse symptoms.


CONNECT CAN'T BROWSE
-Client Authenticated:
-Removed personal router:
-Power Cycle:
-Reboot Computer:
-Activation Date Passed:

== PLEASE PROVIDE FULL COMMAND PROMPT RESULTS IN AN ATTACHED TEXT DOCUMENT ==

-Ping google.ca Results:
-Ping 74.125.192.26 Results:
-Tracert google.ca Results:
-Tracert 74.125.192.26 Results:

-Hardcode DNS into TCP/IP settings:
-CMD netsh interface ip reset log.txt:
-CMD netsh winsock reset:

-Remove IAD and put PPPoE on computer or modem (VOIP ONLY):
-Remove Firewalls/Internet Security Suites?:
-Tried with another computer:

-Advise of CPE/DMC:

== CUSTOMER CONTACT INFORMATION ==
Customer Contact Number:
Customer Availability - (AM, PM, EVE):


Properties ID: 000584   Views: 824   Updated: 2 years ago
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