Troubleshooting

Return to main SiteMap

SIP Trunking - Think Access - Troubleshooting - Provisioning Devices - uControl FAQs - Porting - Phone Services - Fax Services - Documents - IP Voice Services - Wholesale Internet Support - Zazeen Agent Support

Microsoft Lync Support - Hosted Lync Support - Think365 Lync Support

Double Ringing effect
I get no ringback tone when calling even though the phone is ringing - why?
Password Requirements

Caller ID
I receive no caller ID name on my Rogers Wireless handset

Call Completion
Cannot receive calls
No dial tone
SNOM phones cannot receive or make calls on my PPPOE internet connection.

Call Quality
Computer applications that can affect voice quality.
My calls sound choppy.
Rogue echo during call.
VoIP Calls, Bandwidth Calculator
VoIP Test
What main factors can affect call quality?
What should my Quality of Service settings be?

Dropped Calls
Call drop with Epygi PBX
Call are Dropping but only sometimes.
Calls are Dropping after a few seconds of being answered.
Calls drop 15 minutes into call.
Calls drop 30 seconds into call.
Calls drop 50 minutes into a call.
Calls drop after 1-2 hours on every call
Dropped calls when using a Sonicwall 2040
Dropped calls when using a Juniper firewall

Routers & Firewalls
Dlink modems provided by Telus

Toll Free
Inbound Caller ID is wrong on my Toll Free numbers
Calls to Toll free numbers are not completing
Toll Free number is NIS from a Thinktel number.