Confirm Fax&Scan setting

If you are unable to send a fax the first step is to confirm the configuration of your Fax Client.

Windows 7 and XP
1. Click start button.
2. Click All Programs
3. Select "MS Fax Plug-In-->Configure Fax Service(Win7)
Or VoIP Plug-in for Microsoft fax-->Configure Fax Service(XP)
4. Click File-->Properties

Windows 8
1. Click start button.
2. Click All Programs (Downward arrow, bottom left corner)
3. Select "VoIP Plug-in for Microsoft fax-->Configure Fax Service"
4. Click File-->Properties (Will get pop up asking to confirm changes)

5. Confirm username(Can have spaces) and password (Can't have whitespace)
6. Click Show advanced setting
7. Confirm proper fax settings as outlined below.
Fax Server https://ata-proxy.ipfaxservices.com/nsps/nsps.aspx?target=casxml -- New URL August 2017
Fax Domain \\NETSATISFAXTION\SECURE
8. Send Test fax. Can send to HP Test Fax 8884732963
9. If fax still failing, confirm what error it says in Activity (Step 3) Send this information to [support@thinktel.ca](mailto:support@thinktel.ca "")