911 Non Municipal Locations

In very few circumstances some carriers may end up with telephone numbers that do not have a municipal address. (i.e.) On a drilling rig, an exploration camp, a tourist lodge in the bush etc.)


The VoIP telephone provider must provide the proper dispatch info.

Without a proper municipal address, Northern911 cannot provide 911 call routing. Note that GPS co-ordinates cannot be used for dispatching and are therefore not acceptable.

Some clients have created a work around to call a third party for information.

In the case of an exploration company we are instructed to call a security guard at their main location and they then send helicopters and/or dispatch the Police/Fire/Ambulance themselves and are able to give specific directions.

As a guideline for non-municipal addresses the following is true;

Field # Field Description...Maximum Characters...Notes

6.......Street Number........... 10..............Leave Blank

7.......Suite/Apartment#........30..............Available for information

8.......Street Name................84..............Available for information

9.......City..............................38..............Must be filled with “Non Municipal Address” (Do not use the “”)

10......Province/State.............2...............Must be filled with “ZZ” (Do not use the “”)

11......Postal Code/Zip.........10...............Do not fill

12......Other Address Info.....100............Available for information

Also, if the customers has either DSL or Cable Internet service, their internet service provider should have a detailed physical address on file for the location.

We hope this info was a help. If you have any problems or questions, please Let us know. You can open a support ticket via https://support.thinktel.ca/contact or you can contact us by phone at 866-928-4465 Options 1-3-1