International Long Distance

Problem:

Customer can not dial international long distance destinations ("011" + Country Code prior to dialing the number)

Solution:

1. Due to VOIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call.

2. Check the International LD setting on customer's account.

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Problem:

Customer can not dial international long distance Cell destinations.

Solution:

Below is an example of calls to Peru, but with most international destination the format is the same. Just the dialed numbers are different.

- How to dial to Peru cellular: dialing format for calls to a cell phone: 011 + 51 + 9?? ??? ???
- For a how to dial other destinations this link should help. http://www.howtocallabroad.com/