International Long Distance
Problem:Customer can not dial international long distance destinations ("011" + Country Code prior to dialing the number)
Solution:1. Due to VOIP routing of International calls, you may have to wait longer before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call.
2. Check the International LD setting on customer's account.
Problem:Customer can not dial international long distance Cell destinations.
Solution:Below is an example of calls to Peru, but with most international destination the format is the same. Just the dialed numbers are different.
- How to dial to Peru cellular: dialing format for calls to a cell phone: 011 + 51 + 9?? ??? ???
- For a how to dial other destinations this link should help. http://www.howtocallabroad.com/