==IPTV No Image Template==
-Province:
-Has this service ever worked?
-STB MAC:
-Error message?
-Can the customer bring up the guide?
-Does this occur on all channels (if not, which channels)?
-Does channel 1 work?
If yes, PING 67.55.1.38.
Sent Packets:
Received Packets:
Percent Loss:
-Is the STB plugged directly to the television?
-Is the TV set on the correct input (HDMI/Video)?
-Have you tried the other inputs on the TV?
-Have you tried another output method from the STB?
-60 second modem & STB powercycle?