==IPTV No Image Template== -Province: -Has this service ever worked? -STB MAC: -Error message? -Can the customer bring up the guide? -Does this occur on all channels (if not, which channels)? -Does channel 1 work? If yes, PING 67.55.1.38. Sent Packets: Received Packets: Percent Loss: -Is the STB plugged directly to the television? -Is the TV set on the correct input (HDMI/Video)? -Have you tried the other inputs on the TV? -Have you tried another output method from the STB? -60 second modem & STB powercycle?