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Print to Fax (Fax&Scan) Setup

Setup Instructions:

Please make sure you have a Windows computer running one of the following operating systems.

Windows 10. If you have done the upgrade to WIn10 and faxes are not working. Please uninstall your existing NetSatisFAXtion plugin and reinstall with the Win8 plugin listed below.

Windows 7/8, Business, Enterprise, Ultimate.

Vista Business, Enterprise, or Ultimate.

Windows XP Professional SP2 and SP3.

Note: This plugin is not compatible with Apple OS X, Linux, or any Windows Basic or Home versions.

Installing the plug in.

  1. Download and install one of the NetSatisFAXtion plugin's below:

    Windows 7 or older you will have to download the attached file NS-FaxServiceConnector.msi

    Windows 8&10 you will have to download this plug in http://portal.ipfaxservices.com/Files/Win8-NS-FaxServiceConnector.msi

    If you get an error "Microsoft.NET Framework must be installed" Please install Microsoft.net from http://www.microsoft.com/en-ca/download/details.aspx?id=17851

  2. Select type of service.

    Depending on your operating system and version(some will ask and some will not).

    When/if you are prompted for a type of service choose Net-SatisFAXtion. Leave the other fields in there default settings.

  3. Enter your username and password.

    When prompted for a user name and password, enter your faxing username(Can have spaces) and password(Can't have white spaces) as supplied by ThinkTel via email or if ordered from uControl via the uControl pop up. If you don't have this info please contract support@thinktel.ca. They can also be reached at 866-928-4465(92Think) Option 1-3-1 or 611 from your ThinkTel phone.

  4. Confirm Fax Server and domain.

    Click Show advanced setting

    Confirm proper settings below.

    a. Fax Server: http://SECURE.fax.siteboss.ca:63/casxml.api

    b. Fax Domain: \\NETSATISFAXTION\SECURE

  5. Send and receive a test fax.

    HP offers a free automated testing service. That you can send them a fax and they will send you a fax back, this will allow you to confirm fax completion in both directions.

    HP Test Fax 1-888-473-2963

For help with installing this plugin, please contact the Thinktel Support Team via our ticketing system http://support.thinktel.ca/index.php/contact or by phone 866-928-4465(92Think) Options 1-3-1






Further troubleshooting.


If having issues starting your Fax&Scan client, please ensure you have enabled your Faxing Program.

  • Windows 7 and 8

    Control Panel--> Programs and Features-->Turn Windows features on or off (left Column)-->Expand Print and Document Services--> Check the Fax program that comes with your Operating System.
  • Windows XP

    Has more steps involved, please View http://support.microsoft.com/kb/306550

If having issues sending faxes after client is set up, you might have to manually add dialling rules as outlined below.

Set up dialling rules on your computer: To do this, go to your control panel --> printer and other hardware--> phone and modem options. (NOTE that your version of Windows may have a different menu configuration, but the settings will be the same)

  • Under the dialling rules, "My Location", specify the location from which you will be dialling.

    Country – Canada

    Region – Your local 3 digit area code
  • On the "Area Code Rules" tab, check off "Include all the prefixes within this area code"
  • Check off "Rules", "When dialling phone numbers that contain the prefixes above include the area code"
  • Click "Apply"

Properties ID: 000243   Views: 7081   Updated: 3 months ago
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