Action Plan for Network & Support Enhancements

Q & A with ThinkTel CEO Dave Damer

You are invited to participate in an open question and answer period with ThinkTel CEO Dave Damer regarding the Action Plan we have tabled to address recent service-impacting issues.

When: Friday, February 3rd

3 p.m. ET / 1 p.m. MT

How: In order to participate fully in the event, we ask that you click on the link below to join the online component of the meeting as well as join by phone using the access information provided.

Join the online meeting

https://meet.thinktel.ca/dave/QFJMKMK6

Join by phone

+1-877-509-3914 Toll Free

+1-778-724-1400 Vancouver; English, French

+1-780-809-8075 Edmonton; English, French

+1-613-317-1182 Ottawa; English, Francais

+1-613-317-3601 Ottawa; Francais, English

+1-647-258-7462 Toronto; English, Francais

Find a local number (https://dialin.Distributel.ca)

Conference ID: 251238

First online meeting? (http://r.office.microsoft.com/r/rlidOC10?clid=1033&p1=4&p2=1041&pc=oc&ver=4&subver=0&bld=7185&bldver=0)

To our customers:

In light of the frequency of network impacting issues in the last 6 months I have called an emergency meeting with our company owner as well as the CTO. The purpose of these meetings is to determine the specific actions, both immediate and ongoing, necessary to permanently resolve the issues with network stability and customer communications.

We have identified a number of items that we are currently in the process of changing or fixing; other items have already been fully addressed. We understand that your confidence can only be restored by our delivering consistent and uninterrupted service going forward and hope that you will give us the opportunity to deliver.

A detailed report is being prepared that will outline the steps that we’re taking and the dates targeted for completion of those steps. This report will be completed on February 3rd. Following the report’s release at 10 a.m. MT, I will be hosting a live conference call at 1 p.m. MT to address any additional questions and concerns. After February 3rd, weekly updates on the completion of the steps we’re taking will also be posted to ensure we’re staying on track and being held accountable. Between now and then, our entire team is available to address any immediate questions or concerns.

My apologies to any of our affected customers, resolving this situation is our highest priority.

Sincere regards,